Terms and Conditions
You should print a copy of these terms and conditions for future reference
1. INFORMATION ABOUT US
1.1 Our Site is operated by Red Door Luxury Venues Ltd (RDLV, we or us). RDLV is registered in England and Wales under company number 9423888 and we have our registered office at 21 Green Lane, Kensworth, Bedfordshire, LU6 3RP.
1.2 Our Office hours are 09:00 – 17:00 Monday to Friday. RDLV may not be contactable outside of these times.
1.3 Should you have any queries or complaints, RDLV can be contacted by telephone on 01582 965 665 or by email at firstname.lastname@example.org .
2. YOUR STATUS
By placing an order with RDLV or through Our Site, you warrant that:
(a) you are legally capable of entering into binding contracts; and
(b) you are at least 18 years old;
RDLV arranges short-term lets of properties as agents of the Owners. Any contract for a short-term let of a Property is between the Owners and the Guest. Any issues arising under the contract for a short-term let should be addressed by the Guest to the Owners. A contract for a short-term let will be entered into only when RDLV issues a Booking Confirmation following receipt of payment of the rental deposit as provided in these Booking Conditions. Guests should check the Booking Confirmation details carefully. The contract will be subject to these Booking Conditions.
4.1 Deposit – a deposit (normally 30% of the total rent payable) must be paid to RDLV at the time of making the booking to reserve specific dates to stay at the Property.
4.2 Balance – the remaining balance (normally 70% of the total rent payable) must be paid to RDLV, or directly to the Owner, normally no later than 3 months prior to the start of the rental. For any bookings placed within 3 months of the start of the rental, the full rental amount must be paid to RDLV at the time of booking to secure specific dates to stay at the property. Failure to pay the balance on the agreed date shall be deemed as a cancellation of the booking by the Guest.
4.3 Damage Deposit – a cautionary deposit (Damages Deposit) must be paid to RDLV (which will be held on behalf of the Owner) or paid directly to the Owner, in cleared funds, no less than 1 week prior to the start of the rental period. If the Damages Deposit is paid to RDLV then, the Damages Deposit will be refunded in full within 14 days after the Guest departs the Property if the Property has been left in a satisfactory condition and all outstanding invoices due from the Guest to RDLV or the Owners have been settled. The Guest agrees to give RDLV authorisation to deduct from the Damages Deposit an amount that RDLV or the Owners (both acting reasonably) deems appropriate, in the event that the Guest or any members of their group causes damage to the Property, any breakages, incurs the need for additional cleaning or leaves the Property without settling invoices for additional services or supplies during their stay. The Guest’s liability for such costs are not limited to the value of the Damages Deposit and the Guest will be invoiced for costs over the value of the Damages Deposit. Any deductions from the Damages Deposit will not exceed the actual costs incurred (or reasonably likely to be incurred) by RDLV or the Owner to repair the damage or clean the Property following a breach of these Booking Conditions by the Guest or a member of the Guest’s group.
If the Damages Deposit is paid directly to the Owner, then the Owner’s Terms and Conditions will need to be referred to in relation to the refund of this deposit. These Terms and Conditions will be made available at the time of booking.
4.4 Disputes with regards to Damages – If a Damages Deposit is paid to RDLV, should any disputes arise between Guests and Venues with regards to damages and charges raised for them. RDLV cannot judge or adjudicate upon these. Under these circumstances, it will be for the Guest and the Venue to seek a resolution between themselves and RDLV will be unable to play any further role in the matter. When the Damages Deposit has been paid to RDLV, under these circumstances RDLV shall retain the Damages Deposit until resolution of the dispute is reached between the Guest and the Venue, but if the Guest fails to confirm their agreement to any proposed resolution or fails to actively and reasonably endeavour to resolve such dispute with the Venue, then the Guest authorises RDLV to transfer the Damages Deposit to the Venue.
If the Damages Deposit is paid directly to the Owner, then the Owner’s Terms and Conditions will need to be referred to in relation to disputes with regards to damages. These Terms and Conditions will be made available at the time of booking.
4.5 Payment Method –Payment can be made by electronic transfer, debit cards, Visa or Mastercard.
4.6 Payment by Credit Cards – a 2.5% surcharge will be place on payments made by credit card.
All prices listed should be considered as inclusive of VAT unless otherwise shown. We will do our upmost to clearly display any prices that are exclusive of VAT. The total price due from the Guest at the time of booking will be confirmed before any payment is taken from the Guest.
6. DATE CHANGES
Once bookings have been confirmed and a contract entered in to, RDLV shall be under no obligation to consider requests from Guests to alter the dates of their booking. Such requests may be granted but only if the following conditions are met:
(1) The Venue agrees the change;
(2) The request must be received by RDLV in writing no less than 8 weeks prior to the start of the booking; and
(3) The Guest pays to RDLV an administration fee of £20 + VAT
Any cancellations made by the Guest, for any reason, must be made in writing to RDLV at the address above. Once written notification of a cancellation has been received, RDLV will endeavour to re-let the Property. Should RDLV be successful in re-letting the Property at the same or better rate as agreed with the Guest, RDLV will refund an amount of money equal to the monies paid less an administration fee of £25 + VAT. If RDLV is unable to re-let the property, any outstanding balance will still remain payable by the Guest and all monies paid will be retained by RDLV. If RDLV is unable to re-let the Property at the same or better rate than as agreed with the Guest but does secure a re-letting at a lower rate, then, the difference between the rates agreed with the Guest and the rate agreed with the new guest shall be discounted against the monies otherwise due from the Guest and (where appropriate) refunded to the Guest.
7.1 Cancellation Insurance – RDLV strongly recommends that all Guests procure cancellation insurance.
7.2 The services provided by this contract relate to the letting of accommodation or other leisure activity services which are exempt from the cancellation provisions contained in the Consumer Contracts Regulations 2013. Other than as stated in this Clause 7 the Guest shall have no rights to cancel this contract.
8. PERIOD OF HIRE
Unless stated otherwise, the rental period shall commence at 16:00 on the day of arrival, ending at 10:00 on the day of departure. Access to the property outside of these times and dates shall not be permitted without the Owner’s express prior consent. Additional charges may apply, but these will be specifically highlighted before payment is taken from the Guest.
9 USE OF PROPERTY
9.1 The number of Guests – The total number of guests occupying the Property must not exceed the maximum numbers as shown for each Property. Some properties may allow additional guests to visit the Property but this must be agreed with the Owner in advance of the booking. Extra charges by be made for additional visitors.
9.2 Personal and Domestic use – Most Properties will be used for personal and domestic purposes only. Properties cannot be sub-let to third parties.
9.3 Commercial use – Properties can only be used for commercial purposes with the prior written consent of RDLV or the Owner.
9.4 Event type or purpose – RDLV will enquire as to the purpose of your booking (including but not limited to: holiday, wedding, corporate event, hen or stag do) and will require an honest answer as some Venues have restrictions as to what events they can host.
RDLV and/or the Owner reserve the right to refuse access to the entire party, or take a deduction from the Damages Deposit, should any of these conditions not be met.
9.5 If this contract relates to residential accommodation it is made on the basis it is to be occupied by holiday makers for a holiday and the Guest acknowledges that the contract does not create any assured tenancy or give rise to any such statutory periodic tenancy upon its expiry.
10. CARE OF PROPERTY
Upon confirming a booking with RDLV, the Guest agrees to take responsibility for all members of their group and to ensure that reasonable and proper care is taken of the Property (internally and externally) including the Property’s fittings, fixtures and effects. The Guest agrees to leave the Property at the end of the rental period in the same condition, state and repair in which they found the Property on arrival. In accordance with clause 5.3, RDLV and the Owner reserve the right to charge the Guest for any additional costs incurred as a result of the Guest’s stay at the property.
10.1 Defects found at Property
It is the Guest’s responsibility to report any defects or damage they discover at the Property to the Owner immediately. Otherwise the Guest accepts the Property was in good order upon arrival.
Dogs or other livestock may be permitted at some Properties and this will be detailed on Our Site. Permission to bring pets on to the Property must be requested prior to the start of the booking and will be confirmed in writing. Any dogs within your group must be under proper control at all times. Whilst we may confirm that the Owner is happy for dogs to visit the Property, we cannot completely confirm that the Property is suitable. You must be responsible for any pets, especially in hazardous situations (i.e. around pools, roads, other livestock, etc). The Owner reserves the right to refuse access to the Property for any pets, animals or livestock if not required by law to allow them on site.
Guests must accept responsibility for the safety of any children in the group.
13. HAZARDOUS MATERIALS AND SUBSTANCES
13.1 Smoking Policy
All Properties detailed on Our Site operate a no-smoking policy. In accordance with clause 4.3, if any members of a group fail to observe this policy, RDLV and the Owner reserve the right to charge the Guest for any additional costs incurred by it or the Owner as a result of the Guest’s stay at the Property.
13.2 Hazardous Materials
Unless otherwise stated, Guests should consider all hazardous materials to be prohibited by the Owner. Including but not limited to: candles, naked flames, confetti and fireworks.
13.3 Noise Policy
The Noise Policy as set out in any terms and conditions specified by the Owner must be observed. Excessive noise at any time which could adversely affect the rights of the Owner and RDLV to be able to operate the Property for short term lettings may result in Termination of this Contract (see item 16 below).
Neither RDLV, its employees, agents nor the Owner shall, except if caused by their negligence or breach of these Booking Conditions, be liable to the Guest or third parties for any accident, damage, loss (including but not limited to consequential loss or loss of profits), injury, expense or inconvenience, which may be incurred, suffered, arise from or be connected with the let in any way. In all cases RDLV’s and the Owner’s absolute maximum liability shall be the total price paid by the Guest to RDLV and/or the Owner for the specific booking related to any given complaint. No term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not party to the contract.
If the Property which the Guest has booked becomes unavailable or unusable for an unforeseen reason prior to the date of the booking, then RDLV will endeavour to find an alternative property or failing that, reimburse the Guest any monies paid to RDLV.
RDLV cannot be held liable for any failure in performance due to Acts Of God (including but not limited to: fire, flood, earthquake, or other natural disaster, war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. No party is entitled to terminate this Agreement in such circumstances.
15.1 Information provided by RDLV
We do our upmost to ensure all information (including photos and descriptions) in regards to products and services advertised on our website is accurate and up to date. RDLV will not be able to pay compensation or damages for whatever reason, to the full extent permitted under English law, should any information we provide in any way be inaccurate, as we rely on third parties to supply and confirm much of the information displayed. If the Guest has any specific requirements from any Property they should confirm this with RDLV prior to making any booking.
15.2 Presence of Allergens
At no point does RDLV or any Owner give any guarantee that any Property is free from potential allergens and neither RDLV nor the Owner accepts any liability for any illness or loss that may occur as a result of an allergen having been present.
15.3 Accessibility of Properties
RDLV cannot guarantee that guests with reduced mobility will be able to access all areas or facilities at the Properties advertised on Our Site. It is the responsibility of the Guests to satisfy themselves of the suitability of any given Property before making a booking.
16. RIGHT OF ENTRY
The Owner, RDLV and their agents shall be allowed the right of entry to the Property at all reasonable times for the purposes of inspection, or to carry out necessary maintenance or repairs during the term of let.
RDLV and the Owners acting on their own behalf or by their agents or employees reserve the right to terminate this Contract and require, without refund, the immediate departure of all persons from the property in the event of a serious breach of this Contract (these Booking Conditions). Reasons may include, but is not limited to:
a) Excessive noise which could adversely affect the rights of the Owner and RDLV to be able to operate the Property for short term lettings or involve authorities or police in any form of complaint
b) Serious damage to the Property which may exceed the Damage Deposit
c) Criminal or illegal activities
d) Unreasonable or abusive behaviour
If any provision contained within these Booking Conditions or any other provision of the contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
19. GOVERNING LAW
Any dispute arising from these Booking Conditions are to be settled under English law and the Courts of England and Wales shall have exclusive jurisdiction in respect thereof.